Refund policy
Welcome to De Gogym Fitness LLC! By using our website and services, you agree to comply with the following refund policy. Please read it carefully.
1. Refund Requests
1. 1.1. Account Deletion Form: If you wish to delete your account permanently, please request to info@degogym.ae.
2. 1.2. Refund Eligibility: Refunds are subject to the following conditions: - Membership Fees: Membership fees are non-refundable after the first 14 days of enrollment. - Personal Training Sessions: Refunds for personal training sessions are available within 48 hours of booking. - Unused Services: If you cancel a service before its completion, we will prorate the refund based on the remaining sessions.
3. 1.3. Refund Process: To request a refund, contact our customer support team at refunds@degogym.ae. We will process your request within a reasonable time frame.
2. No Refund for Digital Products
1. 2.1. Digital Downloads: We do not offer refunds for digital products such as workout plans, e-books, or online courses.
2. 2.2. Virtual Classes: Refunds are not available for virtual classes or live-streamed sessions.
3. Exceptions
1. 3.1. Medical Reasons: If you are unable to continue due to medical reasons, please provide a doctor’s note, and we will consider a refund.
2. 3.2. Relocation: If you relocate outside our service area, we will review your case for a partial refund.
4. Processing Time
1. 4.1. Timelines: Refunds may take up to 10 business days to process.
2. 4.2. Payment Method: Refunds will be issued to the original payment method.
5. Contact us
1. 5.1. If you have any questions or concerns regarding our privacy policy, please contact us at info@degogym.ae.
Thank you for choosing De Gogym Fitness LLC!
